Cancellation and Refund

Cancellation and Refund Policy

Last Updated: 20/02/2026

At AddLife Healthcare (www.addlifehealthcare.com), we are committed to providing our patients and customers with exceptional healthcare services and products. We understand that circumstances may arise where you need to cancel an appointment or request a refund. This policy outlines our guidelines for cancellations and refunds to ensure a transparent and hassle-free experience.

. Cancellation Policy

A. Medical Consultations and Appointments

  • Rescheduling or Canceling: If you need to cancel or reschedule an appointment, we request that you notify us at least 24 hours in advance. You can cancel or reschedule via whatsapp on our website.
  • Late Cancellations: Cancellations made less than 24 hours before the scheduled appointment time may be subject to a cancellation fee of 30% of the consultation fee.
  • No-Shows: Patients who fail to show up for their scheduled appointment without prior notification will be considered a “No-Show” and will be charged the full consultation fee. No refunds will be provided for no-shows.

C. Physical Products

  • Orders for Medical/Healthcare Devices/ products can be cancelled before they are dispatched for shipping. Once an order has been shipped, it cannot be cancelled, but you may be eligible for a return/refund as per our Refund Policy below.

2. Refund Policy

A. Eligibility for Refunds You may be eligible for a refund under the following circumstances:

  • You canceled your appointment or service within the permitted cancellation window.
  • The technician or healthcare provider was unavailable, and we were unable to provide a suitable alternative time.
  • There was a technical failure on our platform resulting in a duplicate payment or failure to connect to a teleconsultation.
  • A physical product was received in a damaged, defective condition.

B. Non-Refundable Services and Items To maintain strict hygiene and safety standards, the following are strictly non-refundable:

  • Healthcare and medical devices that have been opened, used, or tampered with.
  • Products which are on sale are not refundable untill its delivered faulty/damaged.

C. Refund Process

  • How to Request: To initiate a refund, please contact our support team at info@addlifehealthcare.com with your order/appointment details, invoice number, and the reason for your request.
  • Processing Time: Once your refund request is approved, the refund will be initiated back to your original method of payment (Credit Card, Debit Card, Net Banking, UPI, etc.).
  • Timeline: Please allow 5 to 7 business days for the refunded amount to reflect in your bank account, depending on your card issuer or bank’s policies.

4. Changes to This Policy

AddLife Healthcare reserves the right to modify or update this Cancellation and Refund Policy at any time without prior notice. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

5. Contact Us

If you have any questions, concerns, or need assistance regarding a cancellation or refund, please reach out to our support team:

  • Email: info@addlifehealthcare.com
  • Phone: Insert Phone Number
  • Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM